Frequent Asked Questions

All of our orders are made to order and not bulk produced on an assembly line. This is to ensure a quality print on the product and authentic material. Within the space of 24 hours your order will become part of our production. As a result we won’t make any changes after your order is transacted. This is all inclusive to the delivery option, delivery address or payment method.

However you may be able to cancel your order and place a new one instead. If you wish to cancel by all means contact us at - customerlove@cutelava.com with your order number stated.

Our sincerest apology that you have had this experience please contact customerlove@cutelava.com with your order number and we will correct this immediately.

Some items tend to have a longer production time than others. Sometimes we send your items in separate parcels. If you've been sent separate parcels, your shipping confirmation email will confirm this.

If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

On the unexpected occurrence of the item getting lost in the postage or some unforeseen event please contact customerlove@cutelava.com and disclose your delivery number and we will resolve this.

We are committed to resolve this issue please take a photo and video to provide evidence that the product was delivered faulty to you. Contact customerlove@cutelava.com (with your order number) and we will initiate whatever action to rectify this unsavoury experience.

You can cancel your order within 24 hours of placing it. Please contact customerlove@cutelava.com with your order number handy.